What is Mubala Automation Solution?
Mubala Automation Solution is a UAE-based robotics and automation company specializing in cutting-edge industrial automation, robotics integration, high-performance components, and specialized manufacturing solutions for businesses across the MENA region.
Our headquarters is in Abu Dhabi, UAE, with our office at AL Mamzar Center, 1st floor, Office No: 5, Dubai, United Arab Emirates. We serve clients throughout the UAE and MENA region.
What are your business hours?
Our office hours are Monday-Friday 9:00 AM to 6:00 PM, and Saturday 9:00 AM to 2:00 PM. We are closed on Sundays. Emergency technical support is available 24/7 for Premium and Enterprise plan customers.
What robotics brands do you work with?
We are certified partners with leading global brands including KUKA, ABB, Fanuc, Comau, Yaskawa, and Kawasaki. This ensures we provide genuine OEM parts and expert integration for all major robotics platforms.
What industries do you serve?
We serve a wide range of industries including automotive, construction, aerospace, marine, oil & gas, logistics, composites (GFRC/GFRP), steel fabrication, and more across the MENA region.
Do you offer custom automation solutions?
Yes, we specialize in custom automation solutions tailored to your specific needs. From concept and design to implementation and support, our team works closely with you to develop solutions that address your unique challenges.
Are your components genuine OEM?
Absolutely. We supply 100% genuine OEM spare parts from original manufacturers. All components are authentic, fully compatible, and come with manufacturer warranty.
What is your refurbishment process for robots?
Our refurbishment process includes full disassembly, cleaning, replacement of worn parts, precision calibration, load testing, and validation. Each refurbished robot comes with a 12-month warranty and certification from our specialist engineers.
Can you customize milling tools?
Yes, our high-grade carbide milling drill tools can be fully customized with various coatings and specifications to meet your exact requirements for mold and composite part manufacturing.
What support options do you offer?
We offer multiple support levels including Standard (included), Premium, and Enterprise plans. Services include 24/7 phone support, remote diagnostics, on-site service, preventive maintenance, and emergency response.
What is your emergency response time?
For Premium plan customers, we guarantee a 4-hour response. Enterprise plan customers receive 30-minute response for critical issues with a dedicated support line. Standard support has a 48-hour response time.
Do you offer on-site support?
Yes, our engineers can visit your facility for complex issues, installations, and preventive maintenance. On-site response time depends on your location and support plan.
What payment methods do you accept?
We accept bank transfers, corporate credit cards, and provide flexible payment terms for qualified business customers. Please contact our sales team for specific payment arrangements.
Do you offer warranty on your products?
Yes, all our products come with comprehensive warranty. Refurbished robots include a 12-month warranty, spare parts have 6-month warranty, and new components include manufacturer warranty.
What are your shipping terms?
We offer express delivery across UAE and the MENA region from our Dubai stock. Shipping costs and delivery times vary based on location and order size. Contact us for a detailed quote.
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